Health Care Advocacy

Our Health Care Advocates (HCAs) cover Texas via twenty-four (24) regions; we mostly have offices in various VA hospitals and clinics, and in a few county facilities. Find the HCA closest to you.

Monday – Friday,  7:30 a.m. to 4:30 p.m.  If you contact us after work hours, on weekend or on holidays, we will reach out to you as soon as possible on the next business day.

The HCAD works with VA health care providers and support staff to help resolve complaints and reduce the stress of veterans and their families navigating the extensive VA health care system. We assist veterans in understanding their rights and responsibilities.

An appropriately completed VA Form 10‐5345 (REQUEST FOR AND AUTHORIZATION TO RELEASE HEALTH INFORMATION) will allow an HCA to speak to the VA on the veteran’s behalf to discuss and access medical records, personal information, and any pertinent data required to seek resolution the reported issue.

The HCAD will work to resolve VA health care related pharmacy and medication concerns, appropriate medical tests and lab work, travel pay issues, appointment scheduling, medical co-pay waivers, and enrollment / eligibility issues. We also educate veterans on their responsibilities when billed for health care services by the VA (or through the Mission Act).

The HCA can help guide the veteran through the process of obtaining community care within the TriWest Network.  An overview of eligibility and types of care can be found at the following link. Veteran Care Overview – Community Care (va.gov)